We understand that you can change your mind after purchase and we will be fair towards your decision. If you are not satisfied with your ‘Trademark Online Management (TROM)’ purchase you can cancel the order within 30 days. Payment collected through our portal will be treated as fees for specified assignment in ‘Trademark Online Management’. The process of ‘Trademark Online Management’ is usually initiated instantly on receipt of information and payment.
In case of stage-wise process is involved, fees collected shall be accounted against each stage of process and respective expenditure. Full refund of payment will be released in case no stage has been initiated before the refund request. Also, full refund of payment will be released in case the information received is insufficient or the matter is not eligible for process.
Or else refund of payment will be subject to deduction towards the stages covered, service delivered and actual expenditure incurred. As an authentication of your demand for order cancellation you need to send us details of purchase and your requisition for a refund to firstname.lastname@example.org and please mention the Subject of the mail as ‘Refund’. Your communication will be addressed by a senior management member from our organisation within 1 work day and we will soon respond to you. Upon receiving all required information, documents, the refund request will complete the process from our side within 7 work days. Refunds will be made in the same form of payment originally used to make the purchase.