One-stop platform to protect and manage all your IP - Trademarks, Copyrights, Industrial Designs, Patents, GI & Trade Secrets.

One-stop platform to protect and manage all your IP - Trademarks, Copyrights, Industrial Designs, Patents, GI & Trade Secrets.

Privacy Policy

This Privacy Policy applies to the website www.ipronline.com and all its allied services and solutions, including our Trademark Online Management (TROM) platform. It explains how we collect, use and protect your information. Your privacy is our top priority and we have developed this policy to ensure full transparency.

By using our products or services, you understand and agree to the practices described in this document.

 

1. Information We Collect

We are the sole owners of the information collected on this website. We only collect information that you voluntarily provide to us via our platform, contact forms, or direct communication. This includes:

    • Personal Details: Your name, email address, phone number and company name, which are collected for account creation and communication.
    • Trademark Information: Details and documents related to your trademark applications, such as brand name, logo and business operations.
    • Financial Information: Details required to process payments for the services you purchase.
2. How We Use Your Information

We use your information to provide and improve our services. We will not sell or rent this information to anyone. We use your data to/ for:

    • Provide you with access to our TROM platform and its services.
    • Process management of your trademark applications and related procedures.
    • Communicate with you regarding the services you have requested.
    • Deliver updates on new products, services and platform updates, improvements.
    • Monitor or improve the user experience and customer satisfaction on our website.
3. How We Share Your Information

We will not share your personal information with any third party outside of our organization, except when necessary to fulfill your request. This includes:

    • To Provide Services: We share your information with our consortium of professional practitioners and our process management company. For example, IP information is provided to the IP attorneys you authorise to represent your business and payment information is shared with our payment gateway company.
    • With Government Agencies: Information is shared with the concerned government body to comply with the legal procedure for your trademark application.
    • With Law Firm: A core part of our business is the authorized use of an independent law firm, IPR Law Associates, in our consortium. We share your trademark details with them only after you give them explicit authorization to provide expert legal support for your application.

We also share aggregated demographic information with our partners and associates to improve our services; this data does not contain any personally identifiable information.

4. Data Security

We take serious precautions to protect your information, both online and offline.

    • Online: Wherever we collect sensitive information, such as credit card data, it is encrypted and transmitted to us securely. You can verify this by looking for the lock icon in the address bar/ ensuring the URL begins with “https”. All information handled by our Process Management System and TROM platform are protected with 256-bit encryption.
    • Offline: Your information is stored in a secure, controlled environment. Only employees who require access to your data to perform a specific job are granted access. Each of our employees and associates are bound by an individual confidentiality agreement.
5. Your Choices and Rights

You have full control over the information you provide.

    • You can choose to opt out of any future contact from us at any time.
    • You can access, correct, or request the deletion of your personal data by contacting us.
6. Cookies

We may use cookies on this site to enhance your user experience. A cookie is a small piece of data stored on your hard drive to help us identify you as a visitor, saving you time by, for example. The use of cookies is in no way linked to any personally identifiable information on our site.

7. Contact Us

If you have any questions or concerns about this privacy statement, or wish to make a compliment, please contact us. We will respond within 15 days or sooner if practicable.

    • Email: support@ipronline.com
    • Telephone: 022- 22696622
    • Postal Address: Raheja Plaza- A, 201 A, LBS Marg, Ghatkopar (W), Mumbai- 400 086, India.

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