One-stop platform to manage processes of all your IPs - Trademarks, Copyrights, Industrial Designs, Patents, GI & Trade Secrets.
One-stop platform to manage processes of all your IPs - Trademarks, Copyrights, Industrial Designs, Patents, GI & Trade Secrets.
Effective Date: December 4, 2025
Last Updated: December 4, 2025
Version: 2.0
This Refund Policy explains the terms, conditions and procedures for requesting refunds for services purchased through ipronline.com (the “Platform”), operated by Rah Legal Knowledge Process Private Limited (“we”, “us”, “our”, or “the Company”).
Registered Office:
Raheja Plaza-I, 201 A, LBS Marg, Ghatkopar (West), Mumbai – 400086, Maharashtra, India
Contact:
Email: compliance@ipronline.
CC to Support: support@ipronline.com
This Refund Policy applies to:
(a) Platform subscription fees and service charges;
(b) One-time service fees for specific features or tools;
(c) Payments made through the Platform for our technology services.
This Refund Policy does NOT apply to:
(a) Government fees facilitated to IP authorities (Trademark Registry, Patent Office, Copyright Office, etc.) – these are non-refundable under all circumstances;
(b) Professional fees remitted to independent advocates or law firms you engage – refunds for legal services are governed by your agreement with them;
(c) Third-party charges (payment gateway fees, bank charges, courier fees) – these are set and retained by third parties.
(d) GST, in accordance with the Government norms
This Refund Policy is incorporated into and forms part of our Platform Terms of Use. By purchasing services on the Platform, you agree to both documents.
This Refund Policy is governed by:
(a) Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020;
(b) Indian Contract Act, 1872;
(c) Any other applicable Indian consumer protection and commercial laws.
(A) Description:
Recurring or one-time fees for access to Platform features, including:
(a) Account access and dashboard;
(b) Document storage and management tools;
(c) Workflow tracking and alerts;
(d) Educational resources and templates;
(e) Customer support.
(B) Refund Eligibility:
Yes, eligible for refund if requested within 7 days of purchase under the conditions specified in Section 3 of this document.
(A) Description:
Bundled packages that include:
(a) Platform subscription;
(b) Document preparation services;
(c) Process management support;
(d) Dedicated assistance from our team;
(e) Government fee payment facilitation (the fee itself is non-refundable).
(B) Refund Eligibility:
Partially eligible for refund:
(a) Platform subscription component: Refundable within 7 days if services not substantially utilized;
(b) Document preparation completed: Non-refundable once documents are prepared and delivered;
(c) Government fees paid: Non-refundable under any circumstances;
(d) Prorated refunds: Available for unused portions of annual subscriptions (see Section 4).
(A) Description:
Fees paid by your authorised/ engaged advocate or law firm to government authorities, including:
(a) Trademark application fees;
(b) Copyright registration fees;
(c) Patent filing fees;
(d) Design registration fees;
(e) Renewal fees, opposition fees, rectification fees;
(f) Any other statutory or official charges.
(B) Refund Eligibility:
NO – Absolutely non-refundable
Government fees are:
(a) Facilitated to your authorised attorney to make payments to government authorities;
(b) Not retained by ipronline.com;
(c) Non-refundable as per government policies;
(d) Not eligible for refund even if the application is rejected, withdrawn or abandoned.
(A) Description:
Fees paid to independent advocates or law firms for:
(a) Legal advice and consultation;
(b) Examination response drafting;
(c) Hearing representation;
(d) Opposition or rectification proceedings;
(e) Litigation and enforcement.
(B) Refund Eligibility:
Not governed by this Policy
Refunds for professional legal services are:
(a) Governed by your engagement agreement with the advocate or law firm;
(b) Subject to professional conduct rules and Bar Council regulations;
(c) To be discussed directly with your engaged legal professional;
(d) Outside ipronline.com‘s control or responsibility.
We facilitate payment only; we are not a party to the advocate-client relationship.
(A) Description:
Optional services purchased separately:
(a) Priority support or expedited processing;
(b) Additional document storage;
(c) Premium features or advanced technology tools;
(d) Training or consultation sessions.
(B) Refund Eligibility:
Eligible for refund if:
(a) Requested within 7 days of purchase;
(b) Service has not been utilized or delivered;
(c) Conditions in Section 3 are met.
For eligible services (Platform subscriptions, service packages, add-ons):
Refund requests must be submitted within 7 days of purchase.
The 7-day period begins from, whichever is earlier:
(a) Date of payment confirmation; or
(b) Date of subscription activation; or
(c) Date of service delivery.
Refunds will be approved if ALL of the following conditions are met:
(A) Timely Request:
(a) Refund request submitted within the 7-day window;
(b) Request includes order/transaction ID and payment details;
(c) Request clearly states reason for refund.
(B) Minimal Service Utilization:
(a) Platform features have not been substantially used;
(b) No documents have been prepared or submitted on your behalf;
(c) No IP applications have been filed with government authorities;
(d) No professional services have been engaged through the Platform.
“Substantial use” includes:
(C) No Violation of Terms:
(a) Refund request is not made to circumvent our Terms of Use;
(b) Account has not been terminated for violations;
(c) No fraudulent or abusive activity detected.
(D) Valid Payment:
(a) Original payment was successful and cleared;
(b) No chargeback or dispute initiated with payment provider;
(c) Payment was made through legitimate means.
Refunds will NOT be provided in the following cases:
(A) After Service Delivery:
(a) Documents have been prepared and delivered to you;
(b) Applications have been filed with IP authorities;
(c) Platform features have been substantially utilized;
(d) Professional services have been rendered.
(B) Government Fees:
(a) Any government fees, registry charges or official fees paid by your authorised advocate/ law firm – absolutely non-refundable.
(C) Change of Mind:
(a) After the 7-day refund window has expired;
(b) Due to business decisions or change in plans (beyond 7 days);
(c) Failure to use services due to the user’s own circumstances.
(D) User Error:
(a) Incorrect information provided by user;
(b) Failure to follow instructions or procedures;
(c) User’s failure to respond to communications;
(d) User’s technical issues or incompatibility (not Platform-related).
(E) Account Violations:
(a) Account terminated for breach of Terms of Use;
(b) Fraudulent activity or misrepresentation;
(c) Violation of Acceptable Use Policy.
(F) External Factors:
(a) Government processing delays or rejections;
(b) Changes in law or government policies;
(c) Delays due to IP office procedures;
(d) Third-party failures (payment gateways, servers, couriers, etc.).
If you were charged multiple times for the same service due to a technical error:
(a) Full refund for duplicate charges will be processed;
(b) No time limit applies to duplicate payment refunds;
(c) Provide transaction IDs for all duplicate charges;
(d) Refund processed within 7-10 business days of verification.
If you experienced significant Platform downtime or technical failures that prevented service use:
(a) Notification Requirement:
Contact support@ipronline.com
(b) Verification Process:
We will investigate your claim by:
(c) Eligibility Criteria:
Refunds or credits will only be considered if:
(d) Remedies (at our sole discretion):
Based on severity and verified duration of the outage, we may offer:
(e) Limitations:
(f) Final Decision:
All determinations regarding technical failure claims rest solely with us and are final.
(A) Refund Window:
Full refund available if cancelled within 7 days of:
(a) First subscription payment; or
(b) Renewal payment (for subsequent months).
(B) Mid-Cycle Cancellation:
(a) No refund for partial months;
(b) Service continues until end of paid billing cycle;
(c) No charges for subsequent months after cancellation.
(A) Refund Window:
(a) Full refund: Available within 7 days of purchase if not substantially used;
(b) Prorated refund: Available within 30 days of purchase if partially used:
Formula: (Unused months / 12) × Annual fee – 10% administrative charge
(B) After 30 Days:
(a) No refund available;
(b) Subscription continues until expiry;
(c) Can cancel auto-renewal to prevent next year’s charge.
(A) Conversion to Paid:
(a) No charges during free trial period;
(b) Cancel anytime during trial to avoid charges;
(c) If charged after trial, a regular refund policy applies.
(B) Free Trial Misuse:
(a) One free trial per user/email/business;
(b) Multiple accounts for repeated trials may result in account termination and no refund.
(A) Refund Amount:
(a) Refund based on actual amount paid, not original price;
(b) Example: If 50% discount applied, refund is 50% of original price.
(B) Coupon or Voucher Redemption:
(a) Coupons/vouchers are not refunded with cash;
(b) May be re-credited to your account at our discretion;
(c) Subject to original coupon terms and expiry.
Step 1: Submit Request
Email your refund request to: support@ipronline.com Cc: compliance@ipronline.com
Include the following information:
(a) Full name and registered email address;
(b) Order/Transaction ID or Invoice number;
(c) Date of purchase and amount paid;
(d) Payment method used;
(e) Reason for refund request;
(f) Any supporting documentation (if applicable).
Step 2: Verification
We will:
(a) Acknowledge receipt within 24 hours;
(b) Verify your account and transaction details;
(c) Check eligibility based on this Refund Policy;
(d) May request additional information if needed.
Step 3: Decision
Within 5-7 business days, we will:
(a) Approve and process refund; or
(b) Deny refund with clear explanation; or
(c) Offer alternative resolution (service credit, extension, etc.).
Step 4: Processing
If approved:
(a) Refund processed to original payment method;
(b) Processing time: 7-14 business days from approval;
(c) You will receive a confirmation email with a refund reference number.
Depending on your request, we may ask for:
(a) Screenshot of payment confirmation;
(b) Bank statement showing charge;
(c) Proof of duplicate payment;
(d) Evidence of technical issue (for special cases);
(e) Government identity proof (for verification).
(a) Acknowledgment: Within 24 hours of request;
(b) Initial review: Within 2-3 business days;
(c) Final decision: Within 5-7 business days;
(d) Refund processing: Within 7-14 business days after approval.
All refund-related communication will be via:
(a) Email to your registered email address;
(b) Updates in your account dashboard;
(c) Phone call (in special cases).
Refunds are processed to the original payment method used:
(A) Credit/Debit Card:
(a) Refund credited to the same card;
(b) Appears as credit on your card statement;
(c) May take 5-10 business days to reflect depending on your bank.
(B) Net Banking:
(a) Refund credited to the bank account used;
(b) Processing time: 7-10 business days.
(C) UPI:
(a) Refund to UPI ID used for payment;
(b) Usually reflects within 3-5 business days.
(D) Digital Wallets:
(a) Refund to the wallet used (Paytm, PhonePe, Google Pay, etc.);
(b) Processing time: 5-7 business days.
(E) Cash on Delivery / Other Methods:
Not applicable for online services.
In certain cases, we may issue partial refunds:
(A) Service Package Breakdown:
If you purchased a bundled package:
(a) Platform fees: Refundable if eligible;
(b) Document preparation: Non-refundable if delivered;
(c) Government fees: Non-refundable;
(d) You receive a refund only for eligible portions.
(B) Prorated Refunds:
For annual subscriptions cancelled mid-term (see Clause 4.2).
Refunds are processed in Indian Rupees (INR), the currency of original payment.
(A) GST:
(a) If GST was charged on original payment, it will be refunded proportionally;
(b) We will issue a credit note for GST refunded.
(B) Payment Gateway Fees:
(a) Payment gateway charges (usually 2-3% of transaction) are not refundable;
(b) Refund amount may be slightly less than payment due to gateway fees retained by the processor.
(C) Bank Charges:
(a) Any bank charges levied by your bank are not refundable by us;
(b) Check with your bank regarding their refund processing charges.
Upon successful refund processing:
(a) You will receive email confirmation with:
(b) Transaction record updated in your account (if account still active);
(c) Credit note or refund invoice (for accounting purposes).
If refund processing fails (e.g., card expired, account closed):
(a) We will notify you via email;
(b) You must provide alternative payment details;
(c) Refund will be processed to alternative method after verification;
(d) You have 90 days to claim unclaimed refunds, after which they may be forfeited.
You may cancel your subscription at any time:
(A) How to Cancel:
(a) Log in to your account;
(b) Go to Settings > Subscription;
(c) Click “Cancel Subscription”; or
(d) Email support@ipronline.com
(B) Effect of Cancellation:
(a) Immediate cancellation: Access ends immediately; no refund for remaining period;
(b) End-of-term cancellation: Service continues until end of paid period; no renewal charge.
We recommend choosing end-of-term cancellation to use your paid services.
(C) Refund Upon Cancellation:
(a) Subject to this Refund Policy (7-day window for monthly; 30-day prorated for annual);
(b) Beyond refund window: No refund, but service continues until expiry.
For specific service orders (document preparation, filings):
(A) Before Processing:
(a) Cancel anytime before we start work;
(b) Full refund of service fee (government fees non-refundable if already paid);
(c) Email support@ipronline.com
(B) After Processing Begins:
(a) No refund for work already completed;
(b) Partial refund at our discretion for unused portions;
(c) Government fees non-refundable once paid.
(C) Government Filing Cancellation:
(a) Once application submitted to government: No refund;
(b) Government fees are immediately non-refundable upon submission;
(c) Service fees non-refundable for completed work;
(d) You may request withdrawal of application from the government (subject to govt rules), but no refund from us.
A “chargeback” occurs when you dispute a charge with your credit card company or bank.
We strongly discourage chargebacks. Instead:
(a) Contact us first at support@ipronline.com to resolve the issue;
(b) Most issues can be resolved through our refund or support process;
(c) Chargebacks may result in:
If you initiate a chargeback without first contacting us:
(a) Your account will be immediately suspended;
(b) All services will be terminated;
(c) We will contest the chargeback with evidence;
(d) If chargeback is reversed in our favor, you remain liable for:
(e) We may pursue legal remedies to recover losses.
If you have a legitimate payment dispute (e.g., unauthorized charge, duplicate payment):
(a) Email us immediately: support@
(b) Provide:
(c) We will investigate within 48-72 hours;
(d) If error confirmed, we will issue an immediate refund;
(e) No need for chargeback – we will resolve it directly.
If your payment method was used without authorization:
(a) Contact your bank/card issuer immediately;
(b) Also notify us at compliance@ipronline.com;
(c) We will:
Nothing in this Refund Policy limits your statutory rights under the Consumer Protection Act, 2019 or other applicable consumer protection laws.
As a consumer, you retain rights to:
(a) Defective services: If services are defective or not as described;
(b) Unfair practices: If subjected to unfair or deceptive trade practices;
(c) Consumer forums: File complaints with Consumer Disputes Redressal Commissions;
(d) Legal remedies: Seek legal remedies available under law.
If you are dissatisfied with our refund decision, you may file a complaint with:
(A) District Consumer Disputes Redressal Commission (for claims up to ₹50 lakhs);
(B) State Consumer Disputes Redressal Commission (for claims ₹50 lakhs to ₹2 crores);
(C) National Consumer Disputes Redressal Commission (for claims above ₹2 crores).
Jurisdiction: As per your place of residence or our place of business (Mumbai).
We are committed to:
(a) Fair and transparent refund practices;
(b) Prompt resolution of refund requests;
(c) Compliance with consumer protection laws;
(d) Respectful treatment of all customers.
Refunds may be affected by events beyond our reasonable control:
(a) Natural disasters, pandemics, lockdowns, acts of God;
(b) War, terrorism, civil unrest;
(c) Government actions, policy changes, lockdowns;
(d) Internet outages, cyberattacks;
(e) Payment system failures.
During such events:
(a) Refund processing may be delayed;
(b) We will notify users of expected delays;
(c) Refunds will be processed as soon as reasonably possible;
(d) No penalty or interest for delayed refunds due to force majeure.
If we discontinue the Platform or services:
(a) Users will be notified at least 30 days in advance;
(b) Prorated refunds will be offered for unused subscription periods;
(c) Refunds processed within 30 days of discontinuation;
(d) Users will have opportunity to export/download their data.
If we terminate your account for violation of Terms of Use:
(a) No refund will be provided;
(b) You forfeit any remaining subscription period;
(c) Outstanding fees remain due and payable.
If termination was in error:
(a) We will reinstate your account;
(b) Refund or extend subscription to compensate for downtime;
(c) Issue formal apology.
We reserve the right to update or modify this Refund Policy at any time to:
(a) Reflect changes in services or pricing;
(b) Comply with new legal or regulatory requirements;
(c) Improve clarity or customer experience;
(d) Address new situations or edge cases.
When we make changes:
(a) We will update the “Last Updated” date;
(b) We will notify active users via email;
(c) Significant changes will be prominently displayed on the Platform.
(a) Changes take effect 30 days after notification;
(b) Purchases made before changes: Governed by policy in effect at time of purchase;
(c) Purchases made after changes: Governed by new policy.
Your continued use of the Platform after changes take effect constitutes acceptance of the revised Refund Policy.
For all refund-related matters:
Support Team
Email: support@ipronline.com
Address: Raheja Plaza-I, 201 A, LBS Marg, Ghatkopar (W), Mumbai – 400086, India
Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
For complaints about refund decisions:
Compliance Officer
Email: compliance@ipronline.
We will respond within 15 days as per IT Rules.
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