One-stop platform to protect and manage all your IP - Trademarks, Copyrights, Industrial Designs, Patents, GI & Trade Secrets.

One-stop platform to protect and manage all your IP - Trademarks, Copyrights, Industrial Designs, Patents, GI & Trade Secrets.

Refund Policy

1. Our Fair Refund Policy

We understand that you may change your mind after a purchase, and we are committed to being fair. This policy outlines the conditions under which you can receive a refund for your Trademark Online Management (TROM) purchase.

The fees collected through our portal are for a specific assignment. The process for your purchase is usually initiated instantly upon payment and receipt of information.

2. Refund Eligibility

We offer both full and partial refunds under certain conditions.

 

2.1. Full Refund

You are eligible for a full refund in the following cases:

    • You cancel your order within 7 days of purchase, and no stage of the process has been initiated.
    • The information you provided is insufficient, or your matter is deemed ineligible for our process.
2.2. Partial Refund

If a stage of the process has already been initiated, your refund will be subject to deductions. The refund amount will be reduced to account for the work that has already been completed and any actual expenses incurred.

    • Work Completed: The assigned experts- including paralegals, professional practitioners and process managers- begin work on your case instantly. Our service fee covers the immediate time and effort of these professionals and our platform’s resources. The fees are an investment in the professional work and services we provide from the beginning.
    • Government Fees: This portion of your payment is a direct pass-through cost. It is submitted to the government’s portal to initiate your application and, once paid, cannot be refunded by us.
    • Discontinuation of further steps: If you wish to stop a process that has already been initiated, you must formally submit the necessary documents to discontinue the remaining procedure steps.
3. How to Request a Refund

To request an order cancellation and refund, please follow these steps:

    • Send an email to support@ipronline.com.
    • Mention “Refund” as the subject of the email.
    • Include your purchase details and a clear requisition for a refund.

A senior management member from our team will address your request within 3 work days. We will process the refund from our side within seven work days of receiving all the required information and documents.

All refunds will be made to the same form of payment originally used for the purchase.

Need Assistance?

Contact our support team on the dedicated support number, or query provision available in login.

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